We have taken part in the seminar "quality assurance of tourism-related services"

"The quality work is based on the ETOUR basic criteria for quality assurance of tourism.
Local in-depth studies and adaptations may complement the seminar.
AgrippA Kompetens AB was engaged to manage the quality seminar.

The company/organisation documents includes:
Guest categories, there needs and expectations - Customer undertakings and quality
objectives - Description of the delivery to the guest - Participation in delivery.
Accessibility - Job descriptions - Check lists - Internal information systems - Rules
and policy - Handling of complaints.

The company's/organisation's system for quality assurance and documentation
has been approved for certification for the year 2007 /2008."

More informaton about etour quality assurance, visit http://www.etour.se or http://www.miun.se